5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, you can see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard business, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In most cases they likely are, but it’s crucial to implement a system of verification and quality management to ensure that issues associated with the deficiency of performing these tasks don’t start to happen.
In this article we will talk five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect construction security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and inquire does it look decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic fit for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal on what to expect from that guard and it gives you an opportunity to request a different guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his assigned property is not as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank?
• How thoroughly are your post orders explained?
Determine the response to every one of these questions and be sure that they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their job is not important and they start to find themselves as less of a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to monitor the time and log the activity of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure that the consultant is not really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.